GDPR Policy

At Pyrova, we are committed to protecting your personal data and complying with applicable regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy describes how we collect, use and protect your personal information.

1. Data Controller

The data controller responsible for your personal data is:

Trading name: Pyrova

Legal name: MALEX MARKETING — FZCO

Contact email: hello@pyrova.co.uk

2. Types of Data Collected

We collect the following information:

  • Identification data: Name, surname, email address, telephone number.
  • Delivery data: Delivery address.
  • Payment data: Information relating to your payment method (processed through secure payment providers).
  • Browsing data: Information about your use of our site (cookies, IP address, etc.).

3. Purposes of Processing

Your personal data is processed for the following purposes:

  • Processing and managing your orders.
  • Communication regarding the status of your orders.
  • Improving our services and your user experience.
  • Sending promotional offers and newsletters (if you have consented to this).

4. Legal Basis for Processing

We process your personal data on the basis of the following principles:

  • Performance of a contract (order processing).
  • Consent (sending newsletters and promotional offers).
  • Legitimate interest (improving our services).

5. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, or to comply with our legal obligations.

6. Your Rights

In accordance with the UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access: You can request access to your personal data.
  • Right to rectification: You can request the correction of inaccurate personal data.
  • Right to erase: You can request the deletion of your personal data under certain conditions.
  • Right to restriction of processing: You can request that we restrict the processing of your personal data.
  • Right to data portability: You can request to receive your personal data in a structured, commonly used and machine-readable format.
  • Right to object: You can object at any time to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at: hello@pyrova.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or disclosure.

8. Data Transfers

We do not transfer your personal data outside the United Kingdom or the European Economic Area, unless it is necessary for the processing of your order (for example, for delivery services). Where such transfers are necessary, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision.

9. Cookies

We use cookies to improve your experience on our site. You can manage your cookie preferences in your browser settings.

10. Changes to This Policy

We reserve the right to amend this policy at any time. Any changes will be published on this page.

11. Contact

MALEX MARKETING — FZCO, trading as Pyrova

Company: Pyrova, operated by MALEX MARKETING — FZCO

Registered Office: MALEX MARKETING — FZCO, IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, UAE

UK Correspondence Address Pyrova, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB, United Kingdom

Registration number: 61668

Tax ID (TRN): 105047427700001

E-mail: hello@pyrova.co.uk

Phone (UAE): +971 52 236 8911

Phone (UK): +44 7418 316 584

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT). We aim to respond to all inquiries within 24 hours.