Shipping Policy

Thank you for shopping with Pyrova. We are committed to delivering your fire pits safely and efficiently. Please read our shipping policy carefully to understand how we handle deliveries.

Delivery Area

We currently deliver exclusively within the United Kingdom.

Delivery Times

Orders are typically delivered within 3 to 7 business days from the date of dispatch. Please note that these are estimated delivery times and may vary depending on your location and external factors beyond our control.

Shipping Costs

We offer free standard delivery on all orders within the United Kingdom.

Order Tracking

You will receive a tracking number by email once your order has been dispatched. If you do not receive your tracking number within 72 hours of placing your order, please contact us at hello@pyrova.co.uk and our customer service team will assist you promptly.

Delivery Issues

If your parcel has not arrived within the estimated delivery time, please contact us at hello@pyrova.co.uk. We will investigate the matter with our career and keep you informed of the progress.

Damaged Parcels

If you receive a damaged parcel, please contact us within 10 days of receipt at hello@pyrova.co.uk, providing photographic evidence of the damage. We will arrange a replacement or refund as quickly as possible.

Questions?

If you have any questions about our shipping policy, please contact us at hello@pyrova.co.uk.